Shipping & Refunds

Last Updated: July 1, 2026

Shipping Policy

Cosmilume Wellness Solutions Private Limited

At Cosmilume, we carefully prepare every order to ensure it reaches you safely and in perfect condition.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeline

Standard delivery within India usually takes 3–7 business days, depending on your location. Delivery timelines may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment. Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order. Cosmilume is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

Delays

While we strive to deliver your order on time, occasional delays caused by courier partners or circumstances beyond our control may occur. We appreciate your patience and understanding.

Order Cancellation

Once an order has been placed and confirmed, it cannot be cancelled, modified, or changed. Please review your order carefully before completing your purchase.

Refund & Replacement Policy

Cosmilume Wellness Solutions Private Limited

Customer satisfaction is important to us. Since our products are personal wellness and lifestyle items, we maintain a limited refund policy to ensure product quality and hygiene.

No Cancellation

Once an order has been successfully placed, it cannot be cancelled or modified.

Eligibility for Refund or Replacement

Refunds or replacements will only be considered if:

  • You receive a damaged product during transit.
  • You receive a defective product.
  • You receive the wrong item.

Reporting a Damaged or Incorrect Product

To request a refund or replacement, please contact us within 48 hours of receiving your order with:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

Claims submitted after 48 hours may not be eligible for review.

Verification Process

Once we receive your request, our team will review the details and verify the claim. If the claim is approved:

  • A replacement product will be shipped (subject to availability), or
  • A refund will be processed to your original payment method.

Refund Timeline

Approved refunds will be initiated within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Non-Refundable Situations

Refunds or replacements will not be provided if:

  • The product has been used or damaged after delivery.
  • The request is made beyond the specified reporting period.
  • The customer changes their mind after placing the order.
  • The fragrance, colour, or packaging varies slightly due to the handcrafted nature of certain products.

Contact Us

For any questions regarding your order, please contact our customer support team at:

Email: support@cosmilumewellness.com
Business Name: Cosmilume Wellness Solutions Private Limited